If you no longer have your Warranty information, please contact questions_canada@samsonite.com with pictures of your product. We guarantee your satisfaction by offering free returns. To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. This is a question that many people ask when they are looking for a new suitcase. If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. Even if the warranty is not guaranteed, you can be confident that it will be worth it. Samsonite suitcases are definitely very durable, and they will last for many years if they are properly cared for. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. How Many Oxygen Absorbers For 1 Gallon Mylar Bag? ext 237 (French Calls) The duration of the warranty is stated on Please do not send your Product directly to Samsonite, as this will only delay the repair. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. Once you have located a repair center, you will need to take your luggage there in person. With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. Incidental and consequential damages are expressly disclaimed. Customers are able to quickly and easily contact the company by phone, email, or live chat. See the visuals to see where the code is located. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Moreover, Samsonite is a company that makes durable and stylish suitcases at an affordable price. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. The Samsonite luggage warranty covers any manufacturing defects in your Samsonite luggage for the lifetime of the product. The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. Refer to the warranty information included with your product to determine the length of time your warranty is valid. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. limited to, the cost of packaging, shipping and applicable taxes. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. repaired or replacement product to you. This way, you can save money without sacrificing quality. Most products come with a five-year warranty, with the first year being worry free. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. Product and/or in the list of Product features on our website. Previous. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. WebLast Name *. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. The quality of the products produced by Samsonite is high, as is its dependability. WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. Our warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. In the Case Samsonite will not be liable to pay the customer the difference The repair center will assess the damage and give you an estimate for the repairs. Read and agree to the terms and conditions of the Samsonite warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. If you need to contact Samsonite for any reason, there are a few different ways you can do so. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Manufacturing specifications are subject to change without notice. original receipt of purchase. Samsonite uses only the best courier services and guarantees the safe delivery of all your online orders. Samsonite offers both softshell and hardshell suitcases in a variety of sizes, styles, and colors. United States: 1-800-262-8282 At Samsonite, vigorous measures are put in place to ensure all products are tested to the maximum to guarantee optimal quality and performance. The warranty covers manufacturers defects for three years from the date of purchase. Mexico: 01800) 904 89 00, Britto by Heys 21" Transparent Carry-On - "A New Day", Disney Mickey Mouse Classic Hardside 20" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On Spinner, Mancini Buffalo Leather 15.6" Laptop Backpack. Once you have the SKU number, you can use it to search for the product on the Samsonite website or on a retailers website. Once the wheel is removed, youll need to assess the damage. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. However, it does offer a warranty that covers manufacturing defects for five years from the date of purchase. If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. Personalise your bag with laser engraving to make it truly unique. Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. This warranty is global and you may have your Product repaired at any Service Center in the world. Samsonite is well-known for its high-quality, long-lasting suitcases. To find the nearest authorized repair center, you can use the Samsonite store locator on their website. Learn more, Personal Information Collection Statement. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. The warranty provided herein is limited to the value of the Product. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Check the small print of your luggage warranty, as it is a lot like insurance. This number can usually be found on the products tag or label. Improper or incorrectly performed maintenance or repairs void this warranty. Canada: 1-800-265-4933 This warranty does not apply to damage done by airlines or gorillas. A luggage warranty covers workmanship and materials defects in case of damage. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Your browser's Javascript functionality is turned off. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Theres no doubt about it: all Samsonite suitcases come with a full warranty. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. WebGeneral Warranty Info. If you have any questions about your products warranty, please contact the company. Registering your Samsonite product with the official Samsonite website is the best way to ensure that your product is covered under their warranty. Incidental and consequential damages are expressly disclaimed. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. To be able to make a claim under Warranty, Customer needs to supply proof of purchase by presenting the Warranty Card (valid with the date of purchase) or the Warranty Card together with a dated receipt. Before we offer any These stores shall be responsible in coordinating with the Samsonite Service Center. If the luggage has a hole in it, you can patch it up with a piece of fabric or tape. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. The warranty covers both new and pre-owned products. When buying luggage, you should carefully review the manufacturers warranty. Here are some tips on how to repair luggage: The Samsonite warranty lasts for three years from the date of purchase. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. If the luggage is made of fabric, you can patch or sew it up using a needle and thread. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. Remember me? If the zipper is broken, you can replace it with a new one. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. WebImprove your Samsonite experience by registering your product. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. Copyright 2023 Samsonite IP Holdings S.r.l. Other damage not covered under the warranty includes that caused by transportation of unusual items, accidents, solvents or acids, as well as exposure to extreme temperature or water. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. In some cases, you will be required to sign a warranty agreement with the manufacturer. List of repair drop-off points: Click here. Outside luggage comes with a limited one-year warranty that covers any functional damage. To contact them, dial a number, send an email, or visit their website. The Service Center will determine whether or not the problem is covered by Samsonites warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. Register. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. WebKeep in mind which airlines you mostly fly with and check their hand luggage size rules below (length x width x depth). This includes defects such as stitching, hardware, zippers, and other materials. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. submit a claim to the transit company (which is insured against damaging your product) at the place of In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. Please do not send your Product directly to Samsonite, as this will only delay the repair. 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